According to the latest proposed US Postal Service
increases for 2024, First Class postage is scheduled to increase by almost 5% while Priority Mail and other delivery services
are slated to increase by an average of 8%. This increase is supposed to take effect in July 2024. These rates
will most like be approved as of this date. As you read further, you will see that over the past few years, rates have
jumped significantly and most of the rate increases are due to wages and of course, the ever increasing cost of fuel and equipment
to transport mail from point A to B. We will try to average shipping costs to our customers as best we can while watching
how current rates affect each months mailing expense. Hoping that the average can be reduced as we get more actual data
from monthly shipments.
Over the past 20 years, we have tried to either charge no shipping on lighter products or a small fee, if the weight
of a product triggered a larger shipping cost. As the cost charged to us to get our products from our vendors has increased
steadily over the years, we have tried to incorporate and absorb these costs in our retail prices. The price we
pay for our products has also steadily increased. All combined, over the years, this has been significantly detrimental to margins. Rather than increase the
prices to reflect these costs, we are choosing to charge a nominal shipping fee. A logical, simple and fair way to do
this was to simply add a percentage to the total order rather than try to go with weight or other methods that complicate
things. So, we will be implementing this method to calculate a shipping fee for all orders. The percentage will
be in the range of 3% to 12% depending on domestic or overseas shipping. As we go forward, some fine tuning may be necessary.
Where we find the shipping excessive versus the actual cost, we typically refund the excess to the customers account.
It is not, nor has it ever been out intention, to make money on shipping, but to break even at best.
Returned Products:
In the event a product is faulty or not what you originally ordered (unless we agreed on a
substitute) and was our mistake, you can return it to us for a full refund or replacement. Note, by law and for health
and safety reasons, silicone plugs and inserts that absorb particulates and can transmit diseases, won't be considered as
returnable products once used. If a product is determined to be defective, we will simply replace it or refund your money.
If we have the product you ordered in stock and we sent you the wrong product, we will ship it to you right away. A
prepaid return label can be generated and emailed to you to place on the box that you receive a replacement in to send the
product back to us. If you choose to simply get your money back, we will gladly credit your account once we receive
the product back.
Refunds
- PLEASE NOTE:
Should you request a refund for a returned product, beginning October 11, 2019, there will be a charge or reduction
of the purchase price in the amount of 4% when the credit is issued to your account. We have been informed by our payment
processors (PayPal in most cases) that as of this date and according to industry practice, they will no longer refund the
original processing fee that we were charged. This is not a restocking fee, but a non-refundable processing fee we have
to pay on any transaction run through the processors system.
Shipping Methods:
space
For most orders of products, unless they are out of stock, special made-to-order, and are in stock, we strive
to ship within one or two business days. Note: If you select Priority
Mail as your shipping method, delivery is normally two days from the shipping date, but can be up to three days, depending
on where you are in the country. Some rural areas away from major cities and mail distribution centers do take three
days in-transit time. Also note that the two or three day transit time is from the day of shipping, NOT the day you
place your order.
We use the US Postal Service for shipping all normal orders, unless
you make other arrangements in advance of ordering or if after ordering you notify us requesting Express Mail, UPS or FedEx,
which may constitute an additional fee.
Orders less than $100.00 will mostly be sent
regular mail (unless arrangements as noted above are made) or by Priority Mail if you designated it when
ordering. Orders over US$100.00 and products weighing over one pound shipped within the United States are shipped by
USPS Priority Mail. For an additional fee you can have your order sent within the USA by USPS
Overnight Delivery. For Overnight or any other type of delivery (UPS or FedEx), please contact us by email or phone
to make the necessary shipping arrangements BEFORE you order. We will work with you to be sure special
delivery requests are followed to your satisfaction and for the most affordable cost. The PayPal system for processing
your order does not currently allow for these special additional services. Remember, UPS, FedEx and DHL do NOT deliver to
a PO Box.
Overseas Customers Please NOTE: We have noticed that over the past years, there has been an increase in shipments
being returned for various reasons. The highest percentage are for "address unknown" and "addressee not
at this residence". Please make sure the name and shipping address you enter in the "Ship To" section
of the order is in English and is accurate. If we receive packages returned, we will notify the customer and will have
to charge a re-shipping fee to get the package to the correct address. Thank you for taking the time and effort to get
this information right the first time. It will save all of us money and frustration.
All charges to your debit/credit card or PayPal account will
be shown as purchased from G&JSales. This is done for your privacy.
Additionally, for
your privacy, we are discrete in our package labeling. The "from"
company name on your package will show as being sent from: G & J Sales and Marketing.
Overseas shipping
for certain items that contain extra mailing weight, such as our TENS kits, Spectra360 Gel and our brass vacuum pumps,
may carry an additional specified charge. We have indicated this as a non-USA fee in drop-down boxes for these products.
This fee is added to the product at the PayPal shopping cart along with the normal shipping charge. As mentioned
above, any special mailing services you may wish to add can be arranged by contacting us via email BEFORE you place your order.
NOTE: TAXES & DUTY on
your orders are not paid by G&J Sales and Marketing. Taxes and any other duties or fees related to your order
are the total responsibility of the buyer. We do not charge or pay, nor do we add or attempt to calculate any additional
taxes or duty on overseas or outside the USA orders. Because we ship to countries all over the world, it would be impossible
to know what liability, if any, the buyer may or may not have related to his or her purchase. It is highly recommended
that the buyer check with the rules and regulations of his or her country to know what taxes or duties to expect when receiving
shipments.
Other Shipping Information: In most instances, restock items have
been ordered from our suppliers and it may just be a matter of a few days or in some cases, a couple of weeks, before
receiving them and filling orders. We will do our best to fill each and every order as quickly as possible,
subject to product availability. Your order may be shipped without an item or items in some instances, but
as soon as they are back in stock, they will be shipped immediately at no additional charge to the customer. If it
is a matter of color or size and we have the product, we will contact you regarding other choices that are in stock.
In all cases, you will receive a notification if any item you may have ordered will encounter a shipping delay.
If you wish to insure
your purchase the same procedure of contacting us prior to ordering will apply.
We strive to make customer
satisfaction and affordable quality products the most important part of our business. Our products have a one-year warranty
for defects in material and workmanship. This does not pertain to consumable items such as TENS pads, lead wires, batteries,
etc. This does not include additional manufacturers warranties that may be contained with some of our products.
Thank You.
Why buy our conductive silicone products??
As you probably already know, you can purchase conductive
material and tubing from many different vendors on the Internet. Most of the time, it will be less expensive
than ours and we are aware of this. We firmly believe that as the old addage states, "you get what you pay for"
is still true today and our goal is to provide the best possible product to our customers for their hard-earned money.
What makes our
conductive silicone stand out in quality above the rest? Ours has been specially formulated to withstand the natural
body oils and acids that are in a person’s skin as it exists in nature. We also sell our conductive
silicone material to variety of small and large companies who use it for special applications and purposes. These
companies are involved in the research and development fields, as well as the medical and computer industry.
A few years ago, we sent a sample of
our silicone tubing to a large company who who requested it. They had several other samples obtained from our competitors
as well. We were not aware that they had extensive labs and testing equipment and were, in fact, testing
every sample they received to find the best product for their needs. They subjected each sample to a rigorous
test by submerging it in a strong jelly type solution and let it sit submerged for a day. The technicians
then took each sample out of the solution, washed it and cut a thin cross-section of each one and placed it under a microscope
to see the results. To our surprise, we were sent a picture of a typical magnified section
of our silicone tubing compared to almost all of the other samples they used for the test. Brand X showed
that the jelly substance had begun to eat away at and deteriorate the outside and inside of the material. However,
ours which was subjected to the exact test, showed almost no sign of any deterioration whatsoever. Of course,
we were pleased that although our product was a little more expensive, they chose to place a large order for a couple of sizes
of conductive tubing and continue to order and use it to this day. They just recently inquired about purchasing
large quantities of conductive sheeting for other applications they are working on. A copy of the picture we
were sent is shown below.
Notice
that the cross-section on the left (ours) still looks new compared to the one on the right that has started to rapidly deteriorate.
So, you see what kind of quality you will be getting when purchasing any of our conductive silicone products.
Conductive Tubing Tips:
Helpful Hints:
A TENS pin will fit snugly into our 4 mm x 2 mm conductive tubing or our 6 mm x 2 mm tubing without the need for any
type of adaptor. Simply Plug & Play !!!
A
Standard Banana Pin will fit snugly into our 6 mm x 4 mm or 8 mm x 4 mm conductive tubing without the need for any other type of
adaptor. Again, Plug & Play.
Our 4mm solid cord or 4x2 mm tubing will fit snugly into 6 mm x 4 mm or
8 mm x 4 mm tubing. This allows you to connect two pieces of 6 mm or 8 mm tubing, in-line or in a circle.
All sorts of connections are possible connecting our conductive
tubing. If you a DIY person, be sure to visit our DIY section of our on-line store for a variety of adapters,
fittings and connectors. The configuration possibilities are left only to your imagination. You can purchase any
of the conductive rubber tubing products in our estore under the Conductive Rubber section.
Once in awhile, you may purchase an electrode that has a banana socket for its connection and you were not aware
of it at the time you purchased it. You wonder what you are going to do not since your TENS leads are too small to fit
the sockets. If you happen to have a small peice of our 4x2mm conductive silicone tubing, you can make a quick fix adapter
that can be used permanently or until you buy a banana to TENS pin adapter.
Here is a helpful illustration on how to convert a Banana Socketed electrode into a TENS pin connections.
We hope that you find it useful.
How to Preserve and Care
for Conductive Tubing:
Conductive
tubing is made by mixing an exact amount of carbon powder and silicone rubber together into a hot sticky mass
and then extruding it into proper sizes and lengths. While this rubber is soft and stretchy, it does have its limits.
After use, warm or hot soapy water is all that is necessary to
clean it up. A good disinfectant soap and a good rinsing will do just fine. Water almost completely sheds
off of our conductive rubber products and you only need to pat or lightly pull it through a dry cloth
or towel to remove any water. Do not stretch the tubing as you pull it through to dry it. Over
time, this will diminish the tubing properties, as it loosens and separates the carbon particles that were mixed into the
silicone. It is not necessary to soak, boil or leave it sit in bleach water. Doing so will result in
poor current resistance and again, breaks down the carbon particles that were mixed into the silicone to create
its conductivity. If you find that any of the conductive rubber tends to stick to itself, simply apply a very light
coating of any talcum powder or corn starch on it. This also adds life to the product. However, before use, you
should rinse the power off ,as it may act as an insulator and cause less than desired current flow.
The same care as described above should also be taken with any
of our conductive rubber products, including urethral inserts, conductive sheeting and our flat 3/4" wide conductive
rubber. Proper care will make your purchase last for years.
